In
today’s fast paced-business environment,
organizations are streamlining their internal
operations by deploying workflow-based
internal applications. Such applications
maximize operational efficiency by full
integration of business processes and
by eliminating redundancy. The ability
for all employees to make faster, more
informed decisions is critical as organization
adopt to these new solutions and move
forward in their transformation to an
e-business.
DPS-
Help Desk is one such solution that helps
organization automate and optimize their
processes to get more accurate internal
support, maximize productivity, monitor
performance and control costs.
Benefits
of DPS-Help Desk
•
A simple,
easy to use web-based interface for
managing and tracking problems thus
providing technical support and solutions
•
Improves business
performance in term of efficiency
and effectiveness
•
Improve user’s
satisfaction
•
Improve equipment
quality control and system support
•
Improve business
operating efficiency
•
Tracking service
activities
•
Tracking IT regular
jobs (tracking backups, maintenance,
etc)
•
Provides access
to the widest audience of business
users
•
Enables fast time
cycle to information
Features
of DPS-Help Desk
•
Problem
Management
•
Remote
Administration
•
Knowledgebase
Search
•
Asset
and Inventory Management
•
Business
Rules
•
System
Administration
•
Crisis
Management
•
Extensive
Reporting
•
Online
Help
•
Customizable
Interfaces
•
Full
Audit Capabilities
•
Other
Features
-
Bi-lingual
-
Easy to Learn, Easy
to Use
-
Portability
-
Platform Independence
Architecture
of Help Desk
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Multi-Faceted
Case Management
Problem
Management & Tracking
Knowledge
Management
Workflow
Processes
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to view the details
DPS
Help Desk Comparison with other Help Desk
Products
Products
Demo
